
CARLSBAD, California – October 29, 2014 – ACD, a national leader in claims management, advisory, audit and technology solutions to the property and casualty industry has announced the release of Collision Select to its industry leading auto claims workflow management platform, AutoLink™.

Collision Select is an enhanced feature within AutoLink™, which allows insurers to dispatch an assignment to any collision repair facility a vehicle owner chooses. Through ACD’s integrated response technology, a repairer can quickly respond with required information eliminating the need to login to any system. Collision Select accepts any estimating software and can log digital imagery, video and all file types.

“I’m very excited that we have added Collision Select to our AutoLink™ workflow technology. Our mission is provide every avenue of inspection for our clients whether it be Self(ie) Service™, a traditional appraisal or documentation from a repair facility,” stated Ernie Bray, CEO of ACD. “Our goal is to provide a seamless solution that meets the needs of our clients and increases customer satisfaction,” added Bray.

Collision Select is now available as a feature within ACD’s award winning AutoLink™ software.


ACD, a national leader in claims management, advisory, audit and technology solutions to the property and casualty industry has announced the release of Collision Select to its industry leading auto claims workflow management platform, AutoLink™.

ACD Announces Addition of Collision Select to AutoLink™


CARLSBAD, California – October 20th, 2014 – ACD, a national leader in claims management, advisory, audit and technology solutions to the property and casualty industry has announced a series of major upgrades to its SubroLink™ software.

SubroLink™ 2.0 features a number of powerful new additions that will further solidify the software as the premier choice for carriers nationwide. Some highlights include predictive and historical settlement analysis, more robust real-time reporting features and a new built-in red flag indicator to alert subrogators of potential fraud. Carriers can now access historical data on negotiation success rates and also monitor trends on which items traditionally result in the largest savings. Additionally, the software leverages the robust platform used for subrogation and incorporates a brand new desk review functionality.

No other subrogation or desk review solution in the industry takes such a comprehensive look at one of the most important parts of an insurance claim – the payment of what’s reasonably owed. ACD’s highly qualified team of certified subrogation arbitrators had direct input into the design and update of SubroLink™ 2.0.

“When we sat down with our development team, we wanted to ensure that any upgrades to SubroLink™ would provide added value to our clients. I really think that SubroLink™ 2.0 hits it out of the park. Clients can now monitor trends by adverse carrier and which negotiation points are most successful,” stated Christine Lim, Director of Subrogation & Desk Reviews. “We are also utilizing the power of SubroLink™ in our client desk reviews and are capable of providing feedback in a manner very similar to subro,” added Lim.

SubroLink™ 2.0 is available as both a standalone software solution for your claims department or can be used in conjunction with ACD’s Claims Services Group (CSG). Current clients who pair ACD’s SubroLink™ and CSG are saving an average of $425 per subrogation demand.


ACD, a national leader in claims management, advisory, audit and technology solutions to the property and casualty industry has announced a series of major upgrades to its SubroLink™ software.

ACD Announces Release of SubroLink™ 2.0, Packed With New Features


CARLSBAD, California and Baltimore, Maryland – October 8, 2014 – ACD (acdcorp.com), a national leader in claims management, advisory, audit and technology solutions to the property and casualty industry today announced a strategic partnership with eDirectGlass, the leader in online automotive glass repair and replacement (AGRR) management and claim solutions, to address the critical needs of insurance glass claims processing. The announcement of the partnership coincides with the automotive glass industry’s annual trade event, Auto Glass Week in Baltimore, Maryland

As part of the partnership, ACD and eDirectGlass have committed to integrate their technologies and deepen their market collaboration; enabling ACD customers to deploy seamless automotive glass claim programs while providing automotive glass shops with a new conduit for automated jobs and self-claim authorization.

“ACD is taking a clear leadership position by continuing to invest in the advancement and future of the Property & Casualty industry. By providing insurance companies a true vertically integrated automotive glass claims solution that connects all of the AGRR industry service providers, ACD is helping to build the future of automotive glass claims handling,” said Ernie Bray, ACD CEO. “We believe eDirectGlass and their technology is taking the AGRR industry exactly where it needs to go and the vision behind their approach dovetails exactly with ours – helping the industry create engagement with its suppliers and the insured while providing a way for automotive repair/glass professionals to gain visibility and accountability in all their interactions with their trading partners.”

The collaboration between ACD and eDirectGlass will enable insurance companies to tap into the technologies and services required to build automotive glass programs while enhancing safety and savings through superior accountability, transparency and supply-chain interaction. The SaaS platform that eDirectGlass provides for information exchange, data management, digital and mobile services will complement ACD’s focus on providing advanced cloud-based claims platforms in an industry fighting for autonomy and transparency.

“eDirectGlass is an innovator and leader in providing the AGRR industry with the technology solutions and services needed to build profitable, growth oriented businesses. Together, we share a commitment to remove the technological and economic roadblocks that are keeping the industry from focusing on how to reclaim their market share and become more competitive than ever,” said Gary Hart, Technology Evangelist of eDirectGlass. “Our partnership with ACD creates a strengthened allegiance to empowering those in the AGRR claims process by providing them with the tools and support needed to advance in today’s increasingly competitive market.”

### About eDirectGlass

eDirectGlass, owned by AMJ Logistics™, Inc. and founded in 1995, is a privately held corporation based in Scottsdale, Arizona. AMJ builds applications and solutions where all aspects of the manufacturing, supply chain vendors, insurance and end-user industries converge. These applications and solutions enhance productivity, profitability and increase customer satisfaction critical to the growth and success of the marketplace. For more information on ClaimsVerse, AMJ Logistics or eDirectGlass, contact Maria Iorio ([maria.iorio@edirectglass.com](mailto:maria.iorio@edirectglass.com)) at 480.993.0915 or visit our website at [edirectglass.com](http://edirectglass.com).

eDirectGlass is a registered trademark of AMJ Logistics, Inc. ©2014. No claim is made to the exclusive right to use “eDirectGlass” apart from the mark as shown. eDirectGlass USA and Canada Patent Pending.


ACD (acdcorp.com), a national leader in claims management, advisory, audit and technology solutions to the property and casualty industry today announced a strategic partnership with eDirectGlass, the leader in online automotive glass repair and replacement (AGRR) management and claim solutions, to address the critical needs of insurance glass claims processing. The announcement of the partnership coincides with the automotive glass industry’s annual trade event, Auto Glass Week in Baltimore, Maryland.

ACD Partners with eDirectGlass On Automotive Glass Claims Solutions


CARLSBAD, California – September 19, 2014 – ACD, a national leader in claims management, advisory, audit and technology solutions to the property and casualty industry has announced the inking of a technology and services agreement with one of the world’s largest multiline property and casualty insurers specializing in high net worth clients. ACD’s technology will serve as the backbone for material damage workflow, subrogation, desk review and fixed property. Additionally ACD will manage vehicle appraisal resource allocation, perform guideline accuracy audits, provide insurance advisory services, and deliver metric reviews with reporting.

“We at ACD are very excited to welcome this top tier client to our valued base of customers. Our technology solution was chosen for its superior ease of use, modern platform and ability to work with a multitude of systems,” stated Ernie Bray, Chief Executive Officer.

“This has been a fantastic year in which ACD has added a record breaking number of new technology clients. We’re driven to connect the links of the entire claims value chain in a historically fragmented industry and we have even more solutions on the way,” added Bray.


ACD, a national leader in claims management, advisory, audit and technology solutions to the property and casualty industry has announced the inking of a technology and services agreement with one of the world’s largest multiline property and casualty insurers specializing in high net worth clients. ACD’s technology will serve as the backbone for material damage workflow, subrogation, desk review and fixed property. Additionally ACD will manage vehicle appraisal resource allocation, perform guideline accuracy audits, provide insurance advisory services, and deliver metric reviews with reporting.

ACD Brings Technology Workflow Solutions To Leading Auto Insurer


ACD, a national leader in claims management, advisory, audit and technology solutions to the property and casualty industry announced today that two additional team members have become certified in Six Sigma process improvement methodology. Six Sigma is used to improve business processes by utilizing statistical analysis rather than guesswork.

Barry Barbee, ACD’s Director of Client Relations was certified a Lean Six Sigma Green Belt after successfully completing his coursework.

Brian Bray, Vice President of Operations, earned his Six Sigma Black Belt.

“ACD strongly believes in a continual examination and refining of processes to eliminate waste and inefficiency. What may have worked a year ago might be inefficient by today’s standards,” stated Brian Bray. “Our focus is the customer experience, and process improvement plays a significant role in how we deliver industry leading results to our valued clients,” added Bray.

Barbee and Bray join a number of team leaders within ACD who are pursuing their Six Sigma certifications.


ACD, a national leader in claims management, advisory, audit and technology solutions to the property and casualty industry announced today that two additional team members have become certified in Six Sigma process improvement methodology. Six Sigma is used to improve business processes by utilizing statistical analysis rather than guesswork.

ACD’s Adds Two More Six Sigma Certifications To Team


ACD, a national leader in claims management, advisory, audit and technology solutions to the property and casualty industry has announced the release of Customer First to its industry leading auto claims workflow management platform, AutoLink.

Customer First is an enhanced feature within AutoLink that dramatically decreases cycle times, increases customer communication and leverages technology to speed up the claims process.

“I’m very excited with the initial results Customer First has delivered. One of the most crucial moments of truth for an insurer is the initial 24 hours of the claim. Customer First removes moments of uncertainty for the policyholder through innovative technology,” stated Ernie Bray, CEO of ACD. “To us, Customer First is the first step of a larger initiative we have here at ACD to always put the customer’s experience first. We live in a time crunched world and by providing various avenues of contact through integrated solutions leads to better claim outcomes and greater satisfaction,” added Bray.

Customer First is now available as a feature within ACD’s award winning AutoLink software.


ACD, a national leader in claims management, advisory, audit and technology solutions to the property and casualty industry has announced the release of Customer First to its industry leading auto claims workflow management platform, AutoLink.

ACD’s Customer First Solution Enhances Customer Experience


ACD, a national leader in claims management, advisory, audit, and technology solutions to the property and casualty industry, today announced the release of a new White Paper focusing on how insurers can maximize the use of self-service solutions for auto claims.

The paper details key insights that will assist claims executives in determining the best situations to utilize this new technology while achieving the best outcome for their customers. Self-service solutions are currently a hot topic as they engage the consumer as an active participant in the auto claims process. While on the surface it might appear to be a win for all parties involved, carriers must be aware of the potential pitfalls that could lead to further exposure. The White Paper outlines the necessary precautions a carrier should take when using self-service, and offers solutions to achieve the best outcome for all involved parties.

The ACD White Paper can be downloaded by [clicking here](https://acd-website-production.s3.amazonaws.com/uploads/ACD-White-Paper-SELF-SERVICE.pdf).


ACD, a national leader in claims management, advisory, audit, and technology solutions to the property and casualty industry, today announced the release of a new White Paper focusing on how insurers can maximize the use of self-service solutions for auto claims.

ACD Releases White Paper on Self-Service Mobile Applications for Auto Claims


ACD, a national leader in claims management, advisory, audit and technology solutions to the property and casualty industry is pleased to announce its Gold membership with the National Auto Body Council (NABC).

The National Auto Body Council (NABC) is a not-for-profit organization committed to the goal of improving the image of all dedicated collision industry professionals. ACD joins twenty-one other industry leaders whose Gold level membership provides support for the NABC’s mission to promote a positive image of the collision industry.

“We at ACD feel that it’s vital to be engaged in our entire industry and as part of the insurance/auto repair value chain we were very impressed with the NABC’s array of initiatives. We are very excited and looking forward to participating in the Recycled Rides program this year. The NABC and ACD are committed to giving back to our communities and we’re proud to be able to help,” said Ernie Bray, CEO of ACD.

“The National Auto Body Council’s Recycled Rides is a unique program in which collision repairers, insurers, rental car companies, paint suppliers, parts vendors and others collaborate to repair and donate vehicles to deserving individuals and service organizations in local communities nationwide. Since the program’s inception in 2007, close to 1,000 vehicles have been donated through NABC’s Recycled Rides program,” said Kim Kimbriel, PR/Marketing Manager National Auto Body Council.

Barry Barbee, Director of Client Relations at ACD stated that the Ronald McDonald House Charities are among the first Recycled Rides recipients planned for 2014. “I know first hand how beneficial Ronald McDonald Houses are, having spent nearly 4 weeks there while my son Andrew was being cared for in the Macon, Georgia Neonatal Unit. We encourage the collision and insurance industries to join forces with us to support this incredible organization,” stated Barbee.


ACD, a national leader in claims management, advisory, audit and technology solutions to the property and casualty industry is pleased to announce its Gold membership with the National Auto Body Council (NABC).

ACD Joins National Auto Body Council As Newest Gold Member


ACD, a national leader in claims management, advisory, audit and technology solutions to the property and casualty industry announced today the addition of Barry Barbee as its new Director of Client Relations. Barry arrives at ACD with over eighteen years of diverse industry experience in software implementation, salvage solutions and collaboration with various partners and service teams.

“We’re very pleased to announced Barry’s addition to our team. He shares a common vision for ACD and is passionate about empowering our clients through awesome technology. This is a very exciting time for us here as we continue to develop new technology and services that break the mold of the established industry,” stated Ernie Bray, CEO of ACD. “Barry’s extensive expertise and knowledge in salvage operations will be a welcomed addition as we continuously enhance our key solutions,” added Bray.

Prior to joining ACD, Barry worked at Mitchell International where he was a top account executive during the organization’s rapid growth phase that saw the introduction of electronic estimating in 1996. After Mitchell, Barry focused on the salvage sector, founding an independent auto auction network called Auto Wranglers while also consulting with Copart. He served in the US Army and is veteran of Operation Desert Shield. Barry is very involved in a number of non-profit and charitable organizations benefitting those less fortunate across the nation.


ACD, a national leader in claims management, advisory, audit and technology solutions to the property and casualty industry announced today the addition of Barry Barbee as its new Director of Client Relations. Barry arrives at ACD with over eighteen years of diverse industry experience in software implementation, salvage solutions and collaboration with various partners and service teams.

Former Mitchell International Top Sales Executive Joins ACD Team


ACD, a national leader in claims management, advisory, audit and technology solutions to the property and casualty industry has announced an agreement with another Top 10 insurance carrier specializing in the high-net worth personal lines segment. ACD will be supplying claims technology, performing guideline accuracy audits, insurance advisory services and metric reviews with reporting.

As one of the largest high-net worth personal lines insurers in North America, the newly signed client has chosen ACD specifically for its dedication to client service and consistent management of quality assurance. This marks the third high-net worth client ACD has welcomed aboard in a two year period.

“We’re very excited to be working with a client that puts a high value on providing the best solutions to its clients,” stated Ernie Bray, CEO. “Our new client embraces the same philosophy we do – use innovative technology to simplify the insurance process. This is the third high-net worth personal lines carrier we’ve added to our growing list of clients. We’re very honored as this shows the extreme level of confidence our clients have in our quality of service,” added Bray.


ACD, a national leader in claims management, advisory, audit and technology solutions to the property and casualty industry has announced an agreement with another Top 10 insurance carrier specializing in the high-net worth personal lines segment. ACD will be supplying claims technology, performing guideline accuracy audits, insurance advisory services and metric reviews with reporting.

ACD Signs Contract with Third High-Net Worth Personal Lines Carrier


ACD, a national leader in claims management, advisory, audit and technology solutions to the property and casualty industry, has announced the inking of a three-year professional services agreement with one of the nation’s Top 10 insurance carriers. ACD will perform guideline accuracy audits, insurance advisory services and metric reviews with reporting.

As one of the largest commercial property-casualty companies in North America, the newly signed client has chosen ACD specifically for its dedication to client service and consistent management of quality assurance. In addition, ACD will be assisting the client with regulatory compliance in states where the Department of Insurance mandates additional reviews.

“ACD is extremely proud of its quality service and signing a long term contract with a top rated company of this stature is a great achievement for ACD as an organization,” stated Ernie Bray, CEO.

“Not only will our client benefit from a dedicated team committed to supporting their customers, they will also appreciate access to our industry leading reporting technology,” added Bray.


ACD, a national leader in claims management, advisory, audit and technology solutions to the property and casualty industry, has announced the inking of a three-year professional services agreement with one of the nation’s Top 10 insurance carriers. ACD will perform guideline accuracy audits, insurance advisory services and metric reviews with reporting.

ACD Inks Three-Year Contract with Top 10 National Auto Insurance Carrier


ACD, a national leader in claims management, advisory, audit and technology solutions to the property and casualty industry, has introduced an exciting new self-service solution now available for repair facilities, insurers, and their policyholders. The new feature, aptly dubbed Self(ie) Service™, is a first person solution built within the Company’s robust award-winning AutoLink technology.

“Self(ie) Service™ (where the ‘ie’ stands for instant estimates) is a phenomenal solution that’s so simple and easy to use,” states President and CEO Ernie Bray. “Anyone who already knows how to text and take a picture can use it. It will drastically improve accuracy, cycle time, and customer service. Mobile technology is the hottest trend now with many new companies sprouting up to capitalize on this growing sector. We are simply leveraging the backbone of our existing software and adding this additional feature to make it even better,” added Bray.

“Having processed over $2 billion in assessed damage and already delivering rapid service with technology, our Self(ie) Service™ web application surpasses any “app” on the market. Our solution is framed around simplicity and effectiveness and offers instantaneous uploads from the field into AutoLink,” explained Bray. “App centric solutions are less desirable for the customer as most end-users don’t want a limited use app taking up permanent real estate on their phone,” added Bray.

“Self(ie) Service™ allows for the broadest reach and compatibility. Our branded solutions and secure transmissions allow for insurers to maintain their identity while allowing ACD to serve as the vehicle for service and quality delivery. We’ve also taken measures to safeguard our clients from potential fraud with our proprietary red flag indicator that scans each submission for anomalies. For added protection, each in-house estimating specialist undergoes annual anti-fraud training. This is a great marketing tool for companies and allows Self(ie) Service™ to provide added value and convenience to policyholders,” stated Bray.

Self(ie) Service™ is built into the powerful AutoLink system, which has increasingly become the premier choice of auto insurers across the nation. It is compatible with most Apple iOS and Android smart phones and tablets. One factor that differentiates the solution from the competition is that it allows for the client to instantly change the claim from self-service to a traditional full appraisal. This seamless ability to alter the file’s status reduces potential delays, improving both cycle time and overall customer experience.


ACD, a national leader in claims management, advisory, audit and technology solutions to the property and casualty industry, has introduced an exciting new self-service solution now available for repair facilities, insurers, and their policyholders. The new feature, aptly dubbed Self(ie) Service™, is a first person solution built within the Company’s robust award-winning AutoLink technology.

ACD Introduces Self(ie) Service™, a Revolutionary Mobile Auto Claims Solution


ACD today announced that the Knight Insurance Group (Knight) has selected ACD’s AutoLink technology to manage and streamline the company’s national physical damage appraisal process.

Knight is a specialty insurance group underwriting superior program business throughout the United States. Knight’s insurers include KnightBrook Insurance Company, Knight Specialty Insurance Company, and Knight Re. Knight focuses on well-managed niche programs with an emphasis on commercial auto, general liability, financial guaranty, and other specialty areas. A.M. Best rates Knight A-.

“The Knight Insurance Group has emphasized the efficient use of technology to make our claims processes streamlined and more oriented to providing excellent customer service. We are, therefore, extremely pleased to be partnering with an award winning technology provider that gives our staff an immense amount of information at their fingertips,” said Eric Jarvis, President of KnightBrook. “Their ability to reduce cycle times, drill down data, and increase customer satisfaction is vitally important to our company.”

“It’s a great honor to work with a fantastic organization such as the Knight Insurance Group. In 2013, both of our companies were ranked on Inc. Magazine’s list of Fastest Growing Private Companies in America which is very exciting,” said Ernie Bray, CEO of ACD. “Knight and ACD are true innovators in the insurance sector we look forward to working together to power some exciting growth.”

ACD was recently recognized for the 4th straight year on Deloitte’s Technology Fast 500 of North America. Deloitte’s Fast 500 focuses on companies combining technological innovation, entrepreneurship and rapid growth. Additionally, ACD ranked for a 5th year on Inc. Magazine’s Inc. 5000 and was named to the Red Herring 100 of the Americas. ACD recently celebrated its 10th year anniversary in 2013 as a leader in claims technology and services to the property & casualty industry.


ACD today announced that the Knight Insurance Group (Knight) has selected ACD’s AutoLink technology to manage and streamline the company’s national physical damage appraisal process.