Effective Date: July 18, 2026
Auto Claims Direct, Inc. ("ACD," "we," "our," or "us") respects your privacy and is committed to protecting the information entrusted to us by our business customers and authorized users.
This Privacy Policy explains how we collect, use, disclose, and protect information through our website and services.
Who We Are
Auto Claims Direct, Inc. provides appraisal management, claims technology, and related services to insurance carriers, repair facilities, independent appraisers, and other authorized business partners.
Our website and services are intended for business use and are not designed for consumer retail transactions. Some website forms may collect information about insureds, claimants, or vehicle owners as needed to process insurance assignments.
Information We Collect
Information You Provide
When you contact us, request a demonstration, apply to become a vendor, or use our business platforms, you may provide information such as:
- Name
- Company name
- Business email address
- Business telephone number
- Job title
- Communications you send to us
When you submit an assignment or related claim information through our website, you may also provide:
- Adjuster and vehicle owner / claimant contact information
- Vehicle details, including year, make, model, area of damage, and license plate number and state
- Claim numbers, coverage details, deductibles, and inspection location information
- Optional comments related to the assignment
When appraisers register through our website, you may provide:
- Business contact information and website
- Professional appraiser license numbers, states, and expiration dates (not driver's licenses)
- Estimating software and industry designations
- Résumé or other supporting documents you choose to upload
Authorized users of our claims platforms may also submit information necessary to facilitate insurance claims and vehicle repairs, including:
- Vehicle information
- Insurance claim information
- Repair estimates
- Photographs
- PDF documents
- Supplemental repair documentation
- Other documentation reasonably necessary to provide our services
We do not intentionally collect driver's license information through our website.
Information Collected Automatically
Like most websites, we automatically collect certain technical information necessary to operate, secure, and improve our website. This may include your IP address, browser type, device information, pages visited, and the date and time of your visit.
Our website also uses Google reCAPTCHA to help protect online forms from spam and automated abuse. Your use of reCAPTCHA is subject to Google's applicable Privacy Policy and Terms of Service.
Cookies and Similar Technologies
We use cookies and similar technologies to operate our website, measure how it is used, and support marketing tools. Categories:
- Necessary — required for the site to function. Includes our consent preference cookie, Google reCAPTCHA (on form pages), and Vercel Speed Insights (first-party performance monitoring).
- Analytics (optional) — Google Analytics, used to understand website usage. Loaded only if you accept Analytics cookies.
- Marketing (optional) — HubSpot tracking cookies used for visitor attribution and marketing interactions. Loaded only if you accept Marketing cookies.
Embedded YouTube videos use Google’s privacy-enhanced mode and are not loaded until you choose to play. Playing a video may still allow Google/YouTube to set cookies or process technical information (such as your IP address) under Google’s privacy policy; this is separate from our Analytics and Marketing cookie categories.
You can manage preferences at any time using Cookie Preferences in the website footer, or opt out of analytics/marketing cookies via Do Not Sell or Share My Personal Information. We also honor Global Privacy Control (GPC) signals where detected by treating Analytics and Marketing as opted out. You may also control cookies through your browser settings; disabling cookies may affect some site features.
Third-Party Services
Depending on how you use the site, information may be processed by service providers such as:
- Google Analytics — website analytics (with your Analytics consent)
- HubSpot — marketing forms and optional marketing cookies
- Resend — transactional email delivery for certain website form submissions
- Google reCAPTCHA — form abuse protection
- Google Maps / Places — address autocomplete and map features on certain forms
- Mapbox — map display on certain pages
- YouTube — embedded videos via privacy-enhanced mode, loaded only after you choose to play
- Vercel Speed Insights — site performance monitoring
These providers process information under their own terms and privacy policies as applicable.
How We Use Information
We use information to:
- Respond to inquiries
- Schedule product demonstrations
- Evaluate vendor applications
- Provide appraisal management and claims-related services
- Facilitate communication among insurance carriers, repair facilities, appraisers, and authorized users (including SMS related to assignments where you consent)
- Maintain, secure, and improve our systems
- Comply with contractual, legal, and regulatory obligations
- Detect and prevent fraud, unauthorized access, and misuse of our systems
We do not use claim information for consumer advertising or consumer marketing.
How We Share Information
We share information only as necessary to provide our services or comply with legal obligations.
Information may be shared with:
- Insurance carriers
- Authorized repair facilities
- Independent appraisers
- Authorized business customers
- Service providers that assist us in operating and supporting our business (including those listed above)
- Government authorities or law enforcement when required by law
We do not sell claim information for advertising. We do not sell personal information for money. Certain website analytics and marketing cookies may involve “sharing” or sale-like disclosures under California law for cross-context advertising or analytics purposes; you may opt out as described below.
California Privacy Rights
If you are a California resident, you may have rights under the CCPA/CPRA, including to:
- Know / access personal information we collect about you
- Delete personal information, subject to legal exceptions
- Correct inaccurate personal information
- Opt out of the sale or sharing of personal information
- Non-discrimination for exercising privacy rights
To exercise these rights, contact us at info@acdcorp.com or 888-403-4223, or use Do Not Sell or Share My Personal Information / Cookie Preferences in the website footer for cookie-related opt-outs. We honor Global Privacy Control (GPC) signals for opting out of Analytics and Marketing cookies.
Data Security
Auto Claims Direct maintains reasonable administrative, technical, and physical safeguards designed to protect the information under our control from unauthorized access, use, disclosure, alteration, or destruction. While no method of transmitting or storing information can be guaranteed to be completely secure, we take reasonable measures to safeguard the information entrusted to us.
Data Retention
We retain information only for as long as reasonably necessary to:
- Provide our services
- Fulfill contractual obligations
- Resolve disputes
- Comply with legal, regulatory, insurance, and business recordkeeping requirements
Children's Privacy
Our website and services are intended for business users and are not directed to children under the age of 13. We do not knowingly collect personal information from children.
Third-Party Websites
Our website may contain links to third-party websites or services for your convenience. We are not responsible for the privacy practices or content of those third-party websites. We encourage you to review their privacy policies before providing any information.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business practices, services, technology, or applicable legal requirements. When changes are made, the revised version will be posted on this page with an updated Effective Date.
Contact Us
If you have questions about this Privacy Policy or our privacy practices, please contact us:
Auto Claims Direct, Inc.
PO Box 130547
Carlsbad, CA 92013
Email: info@acdcorp.com
Phone: 888-403-4223