
### Summary

The Quality Assurance Specialist (QAS) is responsible for analyzing auto damage estimates to ensure accuracy and adherence to specified client guidelines in a timely manner, while also serving as the central point-of-contact for assigned accounts.

### Essential Duties and Responsibilities

- Review estimates, photos and supporting documents in the audit and supplement queue for compliance to carrier guidelines; status as needed; complete/close files in a timely manner; invoice for claim payment.
- Review carrier guidelines for consistency and completeness; in conjunction with QA Manager/Supervisor, provide client feedback in absence of completeness or changing regulations.
- Maintain understanding of current state regulations, guidelines and best practice claim handling.
- Develop relationships with assigned carrier's (client's) Material Damage staff and understand their practices and priorities.
- Develop relationships and provide technical support to ACD's roster/appraiser partners.
- Attend and participate in assigned client meetings and performance reviews.
- Research and address claim escalation issues promptly; immediately alert QA management on any client issues; provide timely verbal and written communications with those involved during and following resolution of issue(s).
- Actively engage with teammates and management to improve processes and service levels.
- Act as a problem solver and responder.
- Perform other functions and tasks assigned by management.

### Knowledge, Skills and Competencies

- Material damage experience.
- Proficiency using common industry estimating software.
- High level of expertise, proficiency and aptitude with technology including, but not limited to, Microsoft Office, general database programs, and Internet & web-based applications.
- Strong interpersonal, written, and verbal communication skills; ability to communicate effectively over the phone and via email.
- I-CAR knowledge/certified and/or ASE knowledge/certified.
- Insurance and/or automotive industry experience preferred.
- Heavy equipment, recreational equipment, exotic, desk review/write experience preferred.
- Able to effectively resolve problems using good judgment; can discern when to bring outstanding issues to ACD management.
- Follows instructions; reacts well under pressure; treats others with respect and consideration; accepts responsibility for own actions; keeps commitments.
- Demonstrates accuracy and thoroughness; looks for ways to improve; applies feedback to improve performance; monitors own work for timeliness and quality.
- In a remote work environment, is consistently at work on time; ensures work responsibilities are covered when absent.
- Prioritizes and plans work activities; uses time efficiently.

### Qualifications

- 2+ years material damage/insurance claims/body shop estimating or equivalent experience
- Detail-oriented, results-focused and organized
- Adept at conflict resolution

### Education

- Bachelor's degree or related work experience

### Benefits

- Competitive compensation package
- 401K retirement plan, paid time off
- Medical, dental and vision coverage
- Chance to positively impact a fast-growing insuretech company with a focus on optimizing the claims process through innovation and technology

### Physical Demands

While performing the duties of this job, the employee is regularly required to sit and talk or hear, and type on keyboard while reading monitor. The employee is occasionally required to stand; walk; use hands to finger, handle, or feel; and reach with hands and arms. The employee must occasionally lift and/or move up to 10 pounds. Travel may be required.

### Pay Scale

$24.04 to $32.93 (hourly)


The Quality Assurance Specialist (QAS) is responsible for analyzing auto damage estimates to ensure accuracy and adherence to specified client guidelines in a timely manner, while also serving as the central point-of-contact for assigned accounts.

Quality Assurance Specialist


### Summary

The Supplement Specialist is responsible for supplements received by auto body/body shop, appraisers, and/or clients through the supplement uploader, CLARITY (ACD's technology platform) and/or other forms of electronic/phone communications. The Supplement Specialist reviews, approves, and returns the supplement back to the client. The Supplement Specialist will support clients and appraisers with various tasks such as collecting invoices, supplement re-assignment, answering incoming phone calls/emails, and keeping all parties informed ensuring supplement assignments meet and/or exceed speed and quality value.

### Essential Duties and Responsibilities

- Review incoming supplements and re-assign, if necessary.
- Responsible for supplement incoming calls and emails.
- Review and take reasonable and necessary action to aging supplements over two days old.
- Ensure appraisers are keeping clients/customers informed 48 hours until the supplement is complete.
- Support ACD roster/appraiser partners for additional documentation necessary to finalize the supplement.
- Take appropriate steps to re-assign a supplement but not limited to:
  - Initial appraiser is not available/out of office
  - Delays and/or non-response from the initial appraiser
  - Obtain necessary documentation such as invoices/photos for desk write and/or in-house handling
  - Provide status to clients every 48 hours
- Report and work with Recruitment department for noncompliant appraisers.
- Perform other functions assigned by supervision.

### Qualifications, Skills and Competencies

- Must have 2 years and/or equivalent experience in material damage and/or auto body industry.
- Experienced in multiple estimating platforms such as CCC, Mitchell, and Adjustrite.
- 1+ years' experience in heavy equipment, RV/motorhome, farm equipment and other types of units, private/municipality, and machinery are a plus.
- Must have strong client service and interpersonal skills. Build rapport with internal teams to ensure the specific needs of ACD's clients are met.
- Written and oral communication competency. Familiar with email systems.
- Ability to apply common sense understanding to carry out instructions furnished in written or verbal form.
- Capable of adapting provided templates and drafting simple correspondence to effectively communicate with clients, appraisers, vehicle owners and ACD team.
- Able to effectively resolve problems using good judgment; can discern when to bring outstanding issues to ACD management.
- Follows instructions; reacts well under pressure; treats others with respect and consideration; accepts responsibility for own actions; keeps commitments.
- Demonstrates accuracy and thoroughness; looks for ways to improve; applies feedback to improve performance; monitors own work for timeliness and quality.
- In a remote work environment, is consistently at work on time; ensures work responsibilities are covered when absent.
- Prioritizes and plans work activities; uses time efficiently.

### Education and/or Experience

- High School diploma or GED
- Bi-lingual preferred
- I-CAR and/or ASE certifications are a plus
- Ability to train and learn for use and knowledge of insurance/automotive industry and software platforms

### Benefits

- Competitive compensation package
- 401K retirement plan, paid time off
- Medical, dental and vision coverage
- Chance to positively impact a fast-growing insuretech company with a focus on optimizing the claims process through innovation and technology

### Physical Demands

While performing the duties of this job, the employee is regularly required to sit, talk or hear, and type on keyboard while reading monitor. The employee is occasionally required to stand; walk; use hands to finger, handle, or feel; and reach with hands and arms. The employee must occasionally lift and/or move up to 10 pounds. Travel may be required.

### Pay Scale

$22.36 to $25.96 (hourly)


The Supplement Specialist is responsible for supplements received by auto body/body shop, appraisers, and/or clients through the supplement uploader, CLARITY (ACD's technology platform) and/or other forms of electronic/phone communications.

Current open positions

Quality Assurance Specialist (Remote)

Supplement Specialist (Remote)