ACD Launches Live Video Method of Inspection

ACD, a leading auto claims technology, decision support, and connector of claims networks for the property and casualty industry has announced the exciting addition of Self(ie) Service Live to ACD’s full range of MOI (Methods of Inspection) offerings.

Live video inspections allow vehicle owners to save valuable time and dramatically accelerate the claims process.

Self(ie) Service Live is so simple and easy to use that it requires virtually no learning curve for customers. A representative simply schedules an appointment with the vehicle owner, a live video connection is established during the appointment and an expert damage assessor guides the owner through the inspection process in real time. The inspection of all damages are recorded and the video is transmitted directly into ACD’s industry leading workflow platform, AutoLink®. From there, an expert estimator is able to write the estimate of damage allowing for a lightning fast cycle time.

“At ACD we’ve developed a complete, unified platform that connects auto insurers with every Method of Inspection possible. ACD’s AutoLink® fully eliminates the need for insurers to seek out various vendors to meet their different inspection needs,” stated Brian Bray, VP of ACD. “We provide our clients the best in mobile self service, live video, traditional appraisals and also Collision Select for consumers with a shop of choice already in mind. AutoLink® then provides insurers with unparalleled reporting, data and analytics which helps them further drive efficiency. We’ve truly developed a process and platform built for the modern insurer,” added Bray.

Self(ie) Service Live is now available to all of ACD’s current clients. For more information on ACD’s AutoLink® technology platform and claims service solutions contact us at 888-403-4223 ext. 716.