ACD, a leading auto claims technology, decision support, advisory and network management firm to the property and casualty industry announced the addition of Smart AuditTM within AutoLinkTM, ACD’s industry leading auto claims workflow platform.
Smart Audit™ is a customized quality control process that adapts to insurers’ internal staffing needs. Smart Audit™ works in conjunction with the most detailed rules-based compliance tool to form a layered auditing process to ensure unparalleled accuracy. Insurers can work within Smart Audit™ to efficiently triage assignments to select staff and quickly move files to closure.
“Accuracy and speed are essential to deliver an unmatched customer experience during the claims process. Smart Audit™ enables insurers to review for quality and compliance without the traditional bottlenecks that can plague a typical quality control department,” stated Ernie Bray, Chief Executive Officer of ACD. “Smart Audit™ has received unanimous praise from claims managers nationwide. ACD is an agile company that quickly adapts to our insurance clients’ needs as we understand the challenges they experience working with outdated technology,” added Bray.
Through AutoLink's scalable cloud-based technology, insurers can manage the entire auto claims workflow process from start to finish. This is done with a variety of customer-focused enhancements including Self(ie) Service™, Customer First, Collision Select, Smart Audit™ and MobileSup™ technology. These features dramatically differentiate ACD within the industry. ACD has many exciting solutions in store for 2015 as it continues the corporation’s core mission of digitizing the claims industry and connecting the links of the auto claims value chain.