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OUR SOLUTIONS

We simplify claims

icon AutoSuite

Auto Claims Solution

ACD combines our team of experts and our award-winning DirectLink technology to deliver auto damage appraisals customized to meet your needs. All inspections comply with insurance company guidelines and must meet the requirements of the Fair Claims Settlement Practice Regulations. Our staff of specialists are trained and positioned nationwide to provide the most accurate and clear estimates. Use of ACD’s DirectLink technology solution streamlines communication between all stages of the auto claims process. Adjusters, auditors, supervisors, and appraisers can submit, track, and receive claim assignments through the most advanced auto damage appraisal management tool in the industry.

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FEATURES

  • Full Auto Appraisals
  • Dedicated Account Managers
  • DOI Reinspection
  • Specialty Appraisals
  • Reviews & Audits
and more...

BENEFITS

  • Faster Cycle Times
  • Guaranteed Quality Appraisals
  • Dedicated Support
  • Premium Technology
  • Personable Relationships
and more...

icon PropertySuite

Property Claims Solution

Enjoy the same great streamlined communication and claims management in DirectLink Property as you have in DirectLink Auto. ACD’s property claims system allows you to dispatch, track, report and receive everything in an electronic claim file with digital panoramic photos and full file documentation – all online.

If you are and adjuster looking for the DirectLink login to manage property claims, please go to americanpropertyclaims.com and sign in to manage your files.

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FEATURES

  • Experienced Field Representatives
  • Reporting
  • Nation-wide Coverage
  • Submit and Track Files Online
  • Quality Control on Every File by Construction Experts
  • Dedicated Account Managers

BENEFITS

  • Cost Effective Solutions for Fixed Property
  • Empowering Your Team with Data
  • Analyze Trends
  • Increase Adjuster Efficiency
  • Extension of Your Claims Office

SubroSuite

Auto & Property Subrogation Solution

ACD brings you SubroSuite to better control and simplify one of the most complex processes in the industry, subrogation. SubroSuite not only helps automate the administration of subrogation, but improves efficiency and productivity to bring more cost savings to your team. Our extensive reporting tracks trends and runs comparisons between adjusters, historical parts availability, and carriers. This allows you to better track and identify cost savings, staff performance, operational efficiencies, and trends.

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FEATURES

  • ACD Subrogators are all Certified Arbitrators
  • Timeline Tracking of all Subro Actions
  • Phase Tracking Throughout the Subro Process
  • Electronic Submissions
  • Historical Parts Data
and more...

BENEFITS

  • Improves Accuracy
  • Reduces Arbitration
  • Reduces Time to Settlement
  • Controls Demand Payments
and more...

icon DirectLink Technology

Claims Management Platform

ACD has a long history and commitment to developing the industry’s most advanced and easy-to-use claims technology. Our mission is to provide our clients with solutions that reduce adjuster workloads and claim cycle times while increasing efficiency. We can have your team up and running with less than 15 minutes of training! It’s that easy.

The DirectLink technology includes DirectLink Auto and DirectLink Property to support all of your claims management needs. Adjusters can dispatch, track, report and receive claims data electronically with fully enhanced digital photos and complete file documentation at any time.

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FEATURES

  • Web-Based with 24/7 Access
  • Real-Time Reporting
  • Proprietary Dispatching Tool
  • Estimate Compliance
  • Email Integration
  • Secure Data

BENEFITS

  • Easy Claims Management
  • Immediate Assignment Notification
  • Custom Claims Delivery
  • Fully Documented