Can’t find what you need? Feel free to call our support line or your account manager directly for any questions you have.
Who are your customers?
We work with insurance companies, TPAs, fleet administrators, and more.
How much do your services cost?
We offer different level programs to meet your appraisal needs. Feel free to contact us and we will be happy to assist you.
What areas do you cover?
We offer coverage in all 50 states across the United States.
How is ACD different from other Appraisal Services companies?
ACD approaches everything we do through the eyes of our carriers and clients.
Will I be able to speak with someone who knows my account?
Yes, we have a team of dedicated account managers who are trained specifically to your guidelines.
Do you use staff or independent appraisers?
We utilize a combination of staff and independent service providers.
How long will it take to get my claim back?
We consistently beat industry average cycle times.
Don’t throw that keyboard! There’s a good explanation for what you’re experiencing. If you have any unanswered questions, contact our support team at firstname.lastname@example.org.
I forgot my password. How can I get a new one?
Request a new password from your supervisor or by contacting our tech support at email@example.com
How do I get to DirectLink?
Its easy! Visit acdcorp.com and enter your username and password in the bar on the top right. You have full access 24/7.
Can my staff use DirectLink?
Yes, DirectLink is a great tool for your team to manage their claims.
How do I log in to PropertyLink?
Go to americanpropertyclaims.com and sign in with the same credentials as you always have.
How do I access reporting?
Once you log into DirectLink, select the reporting tab.
PLEASE NOTE: Only managers have access to reporting.
How do I add another user?
Contact your account manager and they will be happy to assist you.